Warranty Policy

12-month warranty on new products, 6 months on refurbished items.

12-Month Warranty

Comprehensive coverage on new products

Quick Claims

Fast processing of warranty claims

Expert Support

Certified technicians handle all repairs

Nationwide Service

Warranty support across Kenya

What's Covered

  • Manufacturing defects in materials
  • Workmanship issues under normal use
  • Hardware component failures
  • Power supply and charging issues
  • Display and screen defects
  • Motherboard and processor failures

What's Not Covered

  • Accidental damage or physical abuse
  • Liquid damage or exposure to moisture
  • Unauthorized repairs or modifications
  • Normal wear and tear (batteries, etc.)
  • Cosmetic damage (scratches, dents)
  • Software issues and virus infections
  • Theft or loss of product
  • Damage from power surges or natural disasters

Frequently Asked Questions

Common questions about our warranty policy and claims process

Have a warranty claim?

Call +254 768 468747 or support[at]siliconsavannahtechnologies.com with your receipt