FAQ & Help Center
Find answers to common questions about orders, shipping, returns, and support.
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Ordering & Payment
Questions about placing orders and payment methods
Shipping & Delivery
Delivery times, tracking, and shipping costs
Returns & Refunds
Return policies and refund processes
Warranty & Repairs
Warranty coverage and repair services
Technical Support
Technical assistance and setup help
Popular Questions
Most frequently asked questions by our customers
How long does delivery take in Nairobi?
We offer Same Day Pickup (FREE, order before 2pm), Express Delivery (1-2 business days, from KSh 500), and Fast Delivery (1-5 business days, from KSh 300). Free delivery for orders above KSh 70,000 (incl. tax) within Nairobi CBD.
What payment methods do you accept?
We accept M-Pesa, credit/debit cards (Visa, MasterCard), bank transfers, and cash on delivery within Nairobi.
Can I return a product if I change my mind?
Yes, returns are accepted within 7 days for unused products in original packaging. See our Returns & Refunds page for complete details.
Do you offer technical support?
Yes, we provide comprehensive technical support including setup assistance, troubleshooting, and repairs. Visit our Technical Support page for more information.
Still have questions?
Contact us at +254 768 468747|support[at]siliconsavannahtechnologies.com