Order Cancellation Policy

Cancel your order easily within 2 hours of purchase for a full refund.

Free Cancellation Window

Cancel your order within 2 hours of purchase for a full refund.

Easy Request

Contact support by phone or email to cancel quickly.

No Fees

No cancellation fees if done before order is processed.

After Processing

Cancellations after processing may not be possible.

How to Cancel an Order

1

Contact Support

Call or email us within 2 hours of placing your order.

Provide your order number and reason for cancellation.

2

Confirmation

We will confirm if your order is eligible for cancellation.

You will receive a confirmation email or call.

3

Refund Issued

If eligible, your payment will be refunded in 1-3 business days.

Refunds are processed to your original payment method.

Important Notes

  • Orders can only be cancelled before they are processed or shipped.
  • Custom or special orders may not be eligible for cancellation.
  • If your order is already shipped, please refer to our Returns & Refunds policy.

Frequently Asked Questions

Quick answers to common questions about order cancellations

Need to cancel an order?

Contact us at +254 768 468747 or support[at]siliconsavannahtechnologies.com